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Shipping Policy

Last Updated:1/28/26

Seminole Mobility (“we,” “us,” or “our”) is committed to providing reliable delivery and shipping services for mobility and home medical equipment products. This Shipping Policy explains our shipping, delivery, and pickup procedures for purchases made through seminolemobility.com or directly through our business.

1. Service Area and Shipping Availability

We offer shipping and delivery services based on product type, size, and destination.

Shipping Options May Include:

  • Local delivery within our service area

  • Standard ground shipping for eligible items

  • Freight delivery for large or heavy equipment

  • In-store pickup (when available)

Shipping availability may vary depending on the product and manufacturer restrictions.

2. Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may be longer for:

  • Special order items

  • Custom-fit mobility equipment

  • Backordered products

Customers will be notified of any significant delays.

3. Estimated Shipping Timeframes

Shipping timelines depend on the delivery method:

  • Standard Shipping: Typically 3–7 business days

  • Freight Delivery (Scooters, Power Chairs, Lift Systems): Typically 7–14 business days

  • Local Delivery: Scheduled based on availability and customer location

Delivery times are estimates and may be impacted by weather, carrier delays, supply chain disruptions, or emergency events.

4. Shipping Costs

Shipping charges are calculated based on:

  • Product size and weight

  • Delivery location

  • Shipping method (ground vs. freight)

  • Special handling requirements

Shipping fees will be disclosed prior to order completion or during invoice preparation.

5. Freight and Large Equipment Deliveries

Certain items, including but not limited to:

  • Mobility scooters

  • Power wheelchairs

  • Hospital beds

  • Patient lifts

  • Large ramps or lift systems

may require freight shipping or scheduled delivery.

Freight deliveries may include:

  • Curbside delivery only

  • Appointment scheduling with the carrier

  • Additional fees for inside delivery or setup (if requested)

Customers are responsible for ensuring access for delivery trucks.

6. Local Delivery and Setup Services

Seminole Mobility may offer local delivery, setup, and equipment education for qualifying products.

Local delivery services may include:

  • Delivery to residence or facility

  • Basic setup and positioning

  • Instruction on safe equipment use

Delivery and setup fees may apply depending on distance and equipment type.

7. Special Orders

Special order products are items ordered specifically for a customer and may include custom configurations.

Please note:

  • Special orders require advance payment

  • Special order items are non-cancellable and non-returnable

  • Delivery timelines depend on manufacturer availability

8. Order Tracking

When applicable, tracking information will be provided once an item ships. Freight shipments may have limited tracking until delivery is scheduled.

9. Shipping Restrictions

We may be unable to ship certain products to:

  • P.O. Boxes

  • International locations

  • Restricted carrier zones

Some products may also have manufacturer shipping limitations.

10. Damaged or Lost Shipments

Customers should inspect all deliveries upon receipt.

If an item arrives damaged:

  • Notify Seminole Mobility within 48 hours of delivery

  • Retain all packaging materials

  • Provide photos if possible

We will assist with filing carrier claims when appropriate.

Seminole Mobility is not responsible for delays or damages caused by third-party carriers beyond our control, but we will work with customers to resolve issues.

11. Returns Related to Shipping

Return eligibility is subject to our Return Policy. Shipping charges are non-refundable unless the return is due to an error by Seminole Mobility.

Large freight items may be subject to restocking fees or return shipping costs.

12. Contact Us

For questions regarding shipping or delivery, please contact:

Seminole Mobility
111 East First Street Sanford, FL 32771
407-270-1967
don@seminolemobility.com
Website: https://www.seminolemobility.com

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